AUCTORA
Services/Email Automation Agent
Operations · Email Automation Agent

Turn incoming email into action.

AUCTORA’s Email Automation Agent reads incoming messages, routes them to the right person or workflow, and drafts or sends replies in your tone. Handle routine invoice correspondence, order updates and scheduling with approval rules that keep your team in control.

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Email agent · live Shared inbox · 4 new
accounts@northwind-supply.com Invoice INV-2291 attached
Routed
Invoice → PDF parsed · routed to Finance for review
Jade Morris Any update on order #4471?
Sent
Order update → Reply sent in your tone
Riverside Physio Can we move Tuesday’s visit?
Review
Scheduling → Draft held for approval
Harbour Group Request for a custom contract
Team
Outside scope → Passed to your team with context
Approval rules applied · Your team sees the exceptions

Less inbox handling. More work completed.

A shared inbox can become a queue of small tasks: read the message, check the attachment, find the owner, write the reply.

The Email Automation Agent takes on that recurring work, helping your operations team keep requests moving while giving exceptions the attention they need.

What the agent handles

01
Inbox triage
Read and route incoming messages based on their purpose and your business rules. Get requests to the right person or workflow without manually sorting every email.
02
Replies in your voice
Draft responses for review or send them automatically within an agreed scope. Keep the tone consistent with how your business communicates.
03
Attachment parsing
Read supported attachments and use the relevant information in the next step of the workflow, reducing manual document handling.
04
Approval rules
Define which messages can be handled automatically, which replies need review and which requests should go directly to your team.

Built for recurring operational email.

Depending on your connected systems and configured rules, workflows can include:

Workflow 01
Invoice correspondence
Read messages and attachments, then route them for review or processing.
Workflow 02
Order updates
Prepare or send responses using information available through the connected workflow.
Workflow 03
Scheduling
Handle routine appointment correspondence and supported scheduling actions.

Each workflow has a defined scope, including the information it uses, the actions it can take and when a person needs to step in.

AI email agent sorting a shared inbox into folders and holding sensitive replies for approval

Automate the routine. Review the exceptions.

Sent automaticallyA straightforward acknowledgement may be sent automatically.
Passed to a personA request outside the agreed scope may need a person.
Held for approvalA more sensitive response may be drafted and held for approval.

Your rules determine the level of involvement, so the team can focus its attention where judgement matters.

Frequently asked questions

No. The agent can send replies automatically or prepare drafts for review, depending on your approval rules.

Give your inbox a clear process.

Tell us what arrives, who handles it and what needs to happen next. We’ll discuss where email automation fits your operations.

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