Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect:

• name and contact details;
• organisation and job title;
• business correspondence;
• information about your requirements or projects;
• billing and administrative information;
• information provided through our website or email; and
• limited technical information such as IP address, browser information and security logs.

Please do not send passwords, credentials, sensitive personal information or confidential production data through a general website enquiry.

2. How we use information

We may use personal information to:

• respond to enquiries;
• arrange meetings;
• understand requirements;
• prepare proposals and contracts;
• provide and support services;
• communicate with customers and project stakeholders;
• manage billing and business administration;
• operate and secure our systems; and
• comply with legal or contractual requirements.

AUCTORA does not sell personal information.

3. Customer and project information

Some customer engagements may require AUCTORA to access information contained in customer systems, documents, applications or business records.

AUCTORA handles that information in accordance with:

• the relevant customer agreement;
• authorised customer instructions;
• the agreed scope of services; and
• applicable legal obligations.

Access is intended to be limited to what is reasonably necessary to provide the agreed service.

4. AI and automated technologies

AUCTORA may use AI and automation in its internal operations and customer services.

AUCTORA does not intentionally use customer project data or personal information obtained through customer engagements to train general-purpose AI models owned by AUCTORA.

Where third-party AI services are used with customer information, AUCTORA considers the purpose, information involved, provider terms, security, retention, data location and relevant customer requirements.

AUCTORA does not currently use AI to make significant automated decisions about individuals for its own business purposes, such as employment, credit or eligibility decisions.

5. Service providers

AUCTORA may use third-party providers for services such as:

• website hosting;
• business email;
• cloud infrastructure;
• file storage;
• development tools;
• cybersecurity;
• accounting; and
• AI or automation services.

Some providers may store or process information outside Australia.

Where specific data-location or cross-border requirements apply to a customer project, those requirements should be agreed before implementation.

6. Cookies and website technologies

AUCTORA may use cookies or similar technologies required for website functionality, security and performance.

We do not currently use behavioural advertising or remarketing technologies.

If our use of analytics or tracking technologies changes, this policy will be updated where appropriate.

7. Direct marketing

AUCTORA may contact business contacts about relevant services or information where permitted by law.

Marketing communications will identify AUCTORA and provide a way to unsubscribe where required.

You may ask us at any time to stop sending marketing communications.

8. Security

AUCTORA takes reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, safeguards may include:

• multi-factor authentication;
• access controls;
• secure credential management;
• device security;
• encryption provided by our technology platforms; and
• limiting access to those who require it.

No online or cloud-based system can be guaranteed to be completely secure.

9. Retention

AUCTORA retains personal information only for as long as reasonably necessary for:

• providing services;
• maintaining business records;
• contractual obligations;
• accounting or tax requirements;
• security;
• dispute management; or
• applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

10. Access and correction

You may contact AUCTORA to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding.

Where information is held as part of services provided to a customer, we may need to coordinate the request with that customer.

11. Privacy concerns and complaints

If you have a question or concern about how AUCTORA handles personal information, please contact:

We will review your concern and respond within a reasonable period.

Where the Privacy Act applies, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy

AUCTORA may update this Privacy Policy as our services, technology, service providers or legal requirements change.

The latest version will be published on our website with the effective date shown above.